From left, Neelam and Mark Nagra, co-owners of M&N Mattress and Furniture, and daughter Natasha Nagra celebrate after winning a BBB Torch Award in the Lifestyle and Leisure category. — Submitted photo

From left, Neelam and Mark Nagra, co-owners of M&N Mattress and Furniture, and daughter Natasha Nagra celebrate after winning a BBB Torch Award in the Lifestyle and Leisure category. — Submitted photo

Business Notes: M&N wins third Torch Award

Parksville mattress and furniture store earns 2019 honour

M&N Mattress and Furniture in Parksville completed a hat trick of Better Business Bureau honours when it won a 2019 Torch Award in the Lifestyle and Leisure category.

It’s the third consecutive year for the Parksville store to earn a BBB award, having won the sales and service category in 2018 and customer service in 2017. The annual awards gala celebration was held Nov. 8 at the Union Club of B.C.

“This award was a surprise,” said Mark Nagra, who co-owns M&N with wife Neelam.

“It was almost like the first time in 2015 when we won. It was a similar feeling to that.”

READ MORE: Customer service is key: Parksville mattress shop wins back-to-back awards

Nagra is proud to have won a Torch Award three years in a row. As soon as they won, Nagra shared it by texting all his employees.

“I sent congratulations to everybody,” said Nagra. “Our reviews that we got also mentioned our delivery guys as well who are the last part of our team that they see. We alway strive for customer service excellence and we give it our best always with every customer everyday. It’s how you answer the phone, how you greet them when they’re in the store, how you follow up after delivery. We got so many compliments on our delivery team.”

Nagra said that the awards entails a $1,000 reward.

He’s going to add another $500 and split the money to be donated to the Society of Organized Services and the Salvation Army. He is also planning to treat his staff to a nice meal and refreshments.

Earlier this year, M&N won the 2019 Vancouver Island Business Award in the retail category.

The 2019 BBB Torch Awards winners are:

Spark Award — Centra Windows (Victoria); Carpet Cleaning & Janitorial — Dri-Way Carpet & Upholstery Care (Victoria); Construction & Renovation — Yager Construction (North Saanich); Customer Service & Sales (Trades) — PacificView Windows & Doors (Victoria); Heating & Air Conditioning — FlameTech Heating Ltd. (Victoria); Lifestyle & Leisure — M&N Mattress Shop Ltd. (Parksville); Masonry & Stonework Liquid Stone Studios (Ladysmith); Moving & Hauling — Island Junk Solutions (Victoria); Painting Contractors — Victorian Painters Ltd. (Victoria); Plumbing Services — HomeWise Plumbing & Drainage Services Ltd. (Sooke); Professional Sales & Services — Comfort Keepers (Victoria); Roofing Contractors Soare Contracting Inc., Roofing Specialists (Victoria); and Specialty Cleaning — Mossaway Roof Moss Removal (Victoria)

“As always, it was a challenge for our judges to pick a winner for each Torch Award Category,” said Rosalind Scott, President & CEO of BBB serving Vancouver Island. “There are so many amazing businesses, with honest, ethical business practices operating in our community. This year we are proud to announce the following 12 Torch Award Winners and 1 Spark Award Winner. The Spark Award is a new award honouring a business that demonstrates innovation and leadership in the community when it comes to having a social impact.”

Bug House Flats Studio opens

A new business called Bug House Flats Studio is having its grand opening Saturday, Nov. 16 in Qualicum Beach.

Bug House Flats Pottery by Debra Contreras and Jema Leather by Lori Haston are featured. Quality handmade items.

The stuio’s location is 1024 Pillar Rd. (off Parker).

For more information, call 250-752-7077; or look for Bug House Flats on Facebook for details on workshops, products and events.

Another grand opening

Island Cleaning Supplies will stage its own grand opening at its new location at 182 Harrison Ave. in Parksville on Nov. 23.

Prizes, gift cards, gas cards, food and more will be part of the festivities.

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