WestJet’s Saab 340B aircraft. (Paul Rodgers/The Cranbrook Townsman)

WestJet apologizes after passengers stranded in Cancun for 33 hours

About 150 passengers were stuck in Mexico last weekend because of mechanical issues

WestJet Airlines Ltd. has apologized to passengers who spent an extra day and half in Mexico over the weekend, many without the hotel rooms the airline had said would be available following a cancelled flight from Cancun to Ottawa.

About 150 passengers found themselves stranded on the Yucatan Peninsula Saturday after a pair of mechanical issues caused a four-hour flight delay and eventual cancellation.

READ MORE: Six things the Liberals are offering on air passenger rights

WestJet says the plane was moving constantly during the hold-up on the tarmac, which prevented flight crews from offering more water and snacks.

After the cancellation, the airline told passengers they would be bused to hotels to spend the night without charge. Many of them wound up having to book their own accommodations, however, due to a lack of available rooms.

The Calgary-based airline called it an ”extremely tough situation for guests to endure.”

WestJet says it will offer “appropriate reimbursement” for the hotel stays along with a gesture of goodwill to passengers.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

RCMP make arrest following break-in at Parksville’s Log Cabin General Store

Police credit tips from public for helping with case

Qualicum Beach craft beer festival to showcase local brews, spirits

Event will feature 20 Vancouver Island breweries and distilleries

Vandals wreak havoc on Parksville flower beds

‘Senseless’ act causes thousands of dollars in damage

Video shows fireworks shot at swan in Alberta

Alberta Fish and Wildlife is investigating the incident in Grande Prairie

Should B.C. get rid of Daylight Saving Time?

The province wants to know, as state governments down south make the move

Foot ferry service in Nanaimo won’t happen this summer

Island Ferries says it still needs to secure funding

WITH VIDEO: Two endangered marmots released on Vancouver Island

With three new pups born in May, two more Vancouver Island Marmots… Continue reading

‘Text neck’ causing bone spurs to grow from millennials’ skulls, researchers say

Technology use from early childhood causing abnormal bone growths in 41 per cent of young adults

Surrey RCMP raises Pride flag amid din of protesters

There were about 30 protesters on either side, and 20 Mounties doing crowd control

B.C. teen killed by fallen tree on field trip remembered as hero

13-year-old Tai Caverhill was the first to spot the tree falling and warned his friends

Air Canada reviewing how crew left sleeping passenger on parked plane

In a Facebook post, the woman said she woke up ‘all alone’ on a ‘cold dark’ aircraft

Canadians crash out of Women’s World Cup in 0-1 loss to Sweden

Canada missed a chance to tie the game on a penalty shot

Most Read