When you’re looking to get a better night’s sleep or upgrade your bedroom furniture, wouldn’t it be nice to deal with a merchant that has a longstanding reputation for providing quality, B.C.-made products and top-notch customer service?
The experiences of people on Vancouver Island and beyond have helped M&N Mattress and Furniture in Parksville build such a reputation over the years and win multiple awards for their service and attention to detail.
Most recently M&N won the 2019 BE Vancouver Island Business Award in the retail category – judged against businesses of all types – and last fall they captured a second straight Better Business Bureau Torch Award, in the sales and service category, following up their 2017 Torch Award for customer service. These and previous honours come from consistent nominations by customers and peers for their commitment to trust, ethics and exceptional customer service.
“Our motto is ‘What does the customer think?’” says Mark Nagra, a 32-year sleep industry veteran and co-owner of the firm with wife, Neelam, who manages their Parksville store. “Based on that, we aim for excellence in customer service and to provide quality, locally made mattresses, solid wood cabinet beds and bedroom furniture.”
You’re a part of this winning team
Satisfied mattress and furniture customers from Port Hardy to Victoria who’ve worked with the professional and knowledgeable staff at M&N regularly put their experiences into words with written and video testimonials along with votes for awards.
Appreciation for providing great service and help finding the right product for your needs also extends to the company’s newer store in South Surrey, which won a BBB Torch award in 2017 and was a finalist in 2018.
Looking after you from start to finish
Mark oversees both stores and still regularly talks to customers, helping to educate them on such things as the health benefits of their Ironman and NewGen mattresses, but also supporting staff to ensure all aspects of your experience are positive.
“Without a great team, you cannot have great business or great customer service,” he says. “Everybody plays a very important role, from our store staff Rheanie, Russ and Sukh, to our delivery team, Troy and Eric. I have high expectations, but our customers have expectations that need to be met or exceeded as well. That’s our goal with every customer.”
Supporting B.C. manufacturers helps everyone
Involved in the furniture and mattress business since 1987 when he was 20, Mark has worked with local and B.C. suppliers since he began running a store in 1988. That commitment not only boosts local economies, it allows the stores to offer better availability, delivery and no-hassle warranty solutions, while lowering the company’s carbon footprint.
In response to demand from customers, M&N now also carries B.C.-made sofas, loveseats and chairs in a space next to the main store. “We will be expanding that showroom soon for more selection,” Mark says.