For 19 years, Mark Nagra and his M&N Mattress team have built a reputation on giving customers exactly what they want: quality, value and service to match.
The philosophy was instilled early, when Mark got his start in the industry three decades ago, and it’s one he’s shared with everyone he’s worked with since. “We know our product, we know our customers and we strive to treat them the way we’d want to be treated. Our team gets regular testing on industry and product knowledge, technology and options are always changing. Customers want to shop where the salesperson knows how the product is built, and why one option is better than another,” he says.
And that’s why when customers asked for the same level of quality in home furnishings that M&N had long provided their mattress clients, Mark and wife Neelam were happy to oblige!
“They spoke, we listened,” Mark says while visiting the recently expanded and renovated M&N Sofa location, celebrating its grand opening Aug. 10.
First opening a small showroom, “right away we started seeing more traffic than we expected, so when the spaces next door came open, we saw the opportunity to expand.”
Working with three respected BC suppliers – Stylus, celebrating 60 years, Elite Designs and Vogue Designs – customers benefit not only from lifetime warranties on springs and frames, but the opportunity to customize furnishings with their choice of wood, fabrics and accent details. And Mark looks forward to building that Canadian lineup following last week’s North American Furniture Show in Las Vegas. “We have even more exciting products coming in a few months that will definitely spruce up our showroom.”
“In the M&N logo, there’s always been a maple leaf behind it and that represents our effort to do as much as we can Canadian,” Mark says.
Not only does that local focus lower M&N’s carbon footprint, it also allows M&N to provide better availability, delivery and no-hassle warranty solutions. “There’s no 1-800 number to call with us,” Mark explains. “If you have any concerns with a sofa or mattress, you call and we do all the legwork. Customers spend their hard earned savings, and when it comes to service, speed of service is key, and that’s our focus.”
Committed to selection & service
Whether shopping for a sofa, cabinet bed, mattress or pillow, you’ll benefit from that M&N quality and service, reflected in their A+ BBB rating and 4.9-star Google rating (one of the best in the furniture/mattress industry in Canada), and in BBB Torch Award recognitions for outstanding sales and customer service. In fact, the M&N team is regularly recognized for its commitment to ethical decision making, trustworthiness, customer service excellence and community engagement. A Torch Award Finalist in 2014, M&N was a Torch Award winner in 2015, 2017 and 2018!
“It’s not difficult to make people happy – they want to buy where they can trust the service,” Mark reflects. “Our success is a creation of service, from the sales team to the delivery team and in between. It makes me smile to know that we’re all on the same page. We really do have a fantastic team that is willing to go to great lengths to make our customers, the ones that put food on our tables, happy. We wouldn’t exist without our customers, and they have been very supportive over the past almost 19 years.”
Join the grand opening celebrations!
With renovations complete, M&N Sofa welcomes the Parksville and Qualicum communities for grand opening celebrations Aug. 10.
“Come say ‘Hi,’” Mark says. And while you’re browsing, enjoy some refreshments, enter to win a signed Bo Horvat Canucks jersey and watch for a variety of give-aways and door crashers!”