With its customer-first philosophy, the M&N Mattress team has won more BBB-Vancouver Island Torch Awards than any other retailer on the Island.

Parksville mattress + furniture retailer shares the secrets of success

Why is THIS where the Central Island shops? Quality, accountability and customer service.

Mark Nagra likes his Parksville mattressstore location so much, he’s bought the building!

All joking aside, Nagra is proud to share that he and wife Neelam have officially purchased the Pioneer Plaza building that’s housed their M & N Mattress Shop store for the past 12 years, after the first eight years a few blocks away. Last year, they added M & N Sofa Gallery next door, which has been a great addition for customers wanting quality mattresses and sofas without going to Nanaimo.

While the store itself is marking 20 years serving the Central Island, owning the physical building simply provides added peace of mind for M&N and their customers: the investment they’re making into a quality mattress or sofa is backed by a company with deep roots right here in Parksville.

“The way we do business has always been long-term, and this simply underscores that philosophy – we don’t plan on being anywhere else. When the opportunity came up to purchase the building, we jumped on it and secured it the same day it was listed. We’ve been working on it for years, but the owner wouldn’t budge,” Mark says, noting they’re equally keen to be planning improvements to further enhance the customer experience and freshen the look of the building as soon as the weather allows.

Experience that matters

Boasting more than three decades in the industry himself, today Mark is also thrilled to share his passion for customer service with his daughter, who joins the Nagras in the store, and a team that collectively marks more than a century of experience helping shoppers find the right product for their needs.

Why is that important?

When you’re investing in long-term purchases like a mattress or sofa, you want to be confident you’re making the right choice, and that the company you’re buying from backs their products now … and tomorrow.

Dreaming of a better night’s sleep, for example? You might consider the same durable mattress technology designed to maximize Ironman athletes’ rest and recovery – today a favourite with people of all ages. Beyond a new mattress, it might also be time to consider an Ergomotion adjustable base that further lets you customize your sleep experience.

“A mattress is a purchase you want to feel sure about, and that you have all your questions answered – the quality of your eight hours of sleep dictates the other 16 hours of your day. We focus on sleep technology product knowledge and quality materials,” Mark notes.

M&N Mattress and Sofa focuses on quality BC manufacturers like Pure Energy Ironman Mattress, Purba Custom solid wood bedroom furniture, Stylus and Elite sofas.

M&N Mattress and Sofa focuses on quality BC manufacturers like Pure Energy Ironman Mattress, Purba Custom solid wood bedroom furniture, Stylus and Elite sofas.

Focus on quality + local

Focusing on quality BC manufacturers like Pure Energy Ironman Mattress, Purba Custom solid wood bedroom furniture, Stylus and Elite sofas, Mark is confident that any question customers have will be promptly answered. It’s about supporting local, but also the accountability that offers his customers.

“It’s about carrying a quality product and treating customers the way you want to be treated. If you do those two things, everything else will fall into place,” Mark says. “We have a great team and great repeat and referral customers. They are a big key to our success.”

That philosophy is reflected both in their 200-plus 5-star reviews with an average 4.9-star rating on Google – one of the best in the furniture/mattress industry in Canada – and M&N’s record with BBB. In addition to their A+ rating and 200+ 5-star reviews, they’ve earned more BBB-Vancouver Island Torch Awards than any other retailer of any kind in the last five years! And their sister store in White Rock is equally appreciated – they just won the 2020 Peace Arch News Readers’ Choice Award for Best Mattress Store, and the top BBB People’s Pick Award for the entire Mainland in 2017. 2017 was also the year M&N won the BBB Vancouver Island Customer Service Award which was open to all 1,200+ BBB-accredited businesses.

“2017 is still the highlight of my 33 years in the industry, I can’t believe we took the top two awards with the BBB,” Mark says. “It was definitely a year to celebrate. We must be doing something right.”

Ready to see what’s in store for your home? Visit 291 East Island Hwy., or get inspired at parksvillemattress.com or mnsofa.ca.

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