What do you value in a local business? For Kevin Newton, the answer is simple: award-winning work, extensive product knowledge and a strong focus on customer service. It’s why he’s found his perfect match in Parksville’s M & N Mattress & Sofa.
It’s no surprise, then, that given the opportunity to join the M & N team, he had zero hesitation in hopping on board!
“While Newton may be new to the team, you can still expect tonnes of great service,” jokes Mark Nagra, owner of the longstanding mattress and furniture store.
With deep roots in Parksville, M&N Mattress & Sofa has proudly served the Central Island area since 2000. With a strong commitment to their community and supporting local, you’ll find primarily British Columbia-manufactured furniture and mattresses.
“I’ve been living here in Parksville since the ‘90s, so it’s important for me to work somewhere that’s involved in the community, and by supporting local M & N is giving back to our neighbours,” Newton says.
They also know their products well! Offering comprehensive product knowledge, with a combined experience of more than 100 years, they will help you find your perfect furniture fit.
“The work environment was another thing that appealed to me. They’ve got a strong, knowledgeable and motivated team, and it’s important for me to work with people who are as passionate about the work as I am,” Newton notes.
Lastly, and perhaps the most important to Newton, is the front seat customer service takes in all of M & N’s dealings.
“Customer service is everything. It’s how you get repeat customers and build relationships with your clients. I know that customer service is a value that underscores all the work at M & N, and they’ve got the awards to back their outstanding reputation,” Newton says.
Their plethora of awards backs their top-quality service and includes hundreds of five-star Google reviews and winning multiple BBB Torch Awards.
“Kevin’s a great guy – he’s very calm, has excellent people skills, a great sense of humour and over 20 years of management experience at the S.O.S, so we’re excited to have him join us and excited to have you all meet him,” Nagra says.