(The Canadian Press)

Airline passengers to get cash for lost baggage, getting bumped in new bill of rights

New rules went into effect July 15

The first phase of Canada’s new passenger bill of rights came into effect Monday, giving them more protections from baggage loss and clearer rules for delayed takeoffs.

Among the new rules is a requirement for airlines to tell their passengers in a “simple, clear way,” information on the new rights, what recourse they have and give regular updates on flight delays and cancellations.

If a tarmac delay lasts for over three hours with “no prospect of imminent takeoff,” the rules say, passengers must be allowed to leave the plane.

Any passengers bumped for reasons within an airline’s control are entitled to up to $2,400, while passengers whose luggage has been lost or damaged can get up to $2,100 to cover the costs, as well as refunded baggage fees.

Airlines must also set clear rules for transporting musical instruments.

Transport Minister Marc Garneau said the new rules are a “world-leading approach to air passenger rights.”

They will apply to all airlines flying in and out of Canada.

“I am proud to say that these regulations will apply to all airlines flying to, from, and within Canada, and that airlines will be required to follow these regulations or they could face penalties of up to $25,000 per incident of non-compliance,” said Garneau.

“The new regulations also take into account the realities of small and northern air carriers, as well as ultra-low cost carriers, with requirements adjusted accordingly.”

The new rules came into effect despite 19 airlines and associations challenging the move in court, saying that required payments under the country’s new air passenger bill of rights violate international standards and should be rendered invalid.

The second phase of the bill of rights, which will target flight delays, cancellations and seating minors near parents or guardians, is scheduled to come into effect in December.

READ MORE: Canadian airlines ask court to reject new passenger rights rules

– With files from The Canadian Press


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

Aid a priority for idled Vancouver Island loggers, John Horgan says

Steelworkers, Western Forest Products returning to mediation

Orca Place residents take time to clean up garbage in Parksville

‘We have to change all these people’s perspectives and outlook on us’

Ravensong Waterdancers bring home provincial awards

Club invited public to watch members perform routine Dec. 15

Parksville and Qualicum Beach looking for firefighters

Those interested can attend regular practice night

Experiment from Ballenas students heads to International Space Station

Entries from 23 countries; Ballenas is one of 11 schools chosen in Canada

VIDEO: More air-passenger rights go into effect this weekend

The first set of passenger rights arrived in mid-July in Canada

Swoop airlines adds three destinations in 2020 – Victoria, Kamloops, San Diego

Low-fair subsidiary of WestJet Airlines brings new destinations in April 2020

Navigating ‘fever phobia’: B.C. doctor gives tips on when a sick kid should get to the ER

Any temperature above 38 C is considered a fever, but not all cases warrant a trip to the hospital

Investigators confirm three died in B.C. plane crash

Transport Canada provides information bulletin, family of victim releases statement

Trudeau sets 2025 deadline to remove B.C. fish farms

Foes heartened by plan to transition aquaculture found in Fisheries minister mandate letter

Wagon wheels can now be any size! B.C. community scraps 52 obsolete bylaws

They include an old bylaw regulating public morals

Indigenous mother wins $20,000 racial discrimination case against Vancouver police

Vancouver Police Board ordered to pay $20,000 and create Indigenous-sensitivity training

Sentencing for B.C. father who murdered two young daughters starts Monday

The bodies of Aubrey, 4, and Chloe, 6, were found in Oak Bay father’s apartment Dec. 25, 2017

B.C. vet talks tips for winter travel with pets

Going to see the vet the day before a trip is never a good idea

Most Read