The Abbotsford branch of the B.C. Ministry of Social Development and Poverty Reduction formerly had a policy of only letting a few people wait in its waiting room, even with many vacant chairs in the room. That left the remainder waiting outside, often in rain or snow. Dustin Godfrey/Abbotsford News

Homelessness

B.C. welfare office criticized for leaving clients waiting outside in rain, snow

Jesse Wegenast says the ministry branch has now changed its policy to allow people to wait inside

A Lower Mainland social assistance office is reportedly making changes to how it deals with those waiting to access its services after being criticized for keeping many waiting outside.

Pastor Jesse Wegenast, harm reduction co-ordinator with The 5 and 2 Ministries in Abbotsford, says for about a year the city’s office for the B.C. Ministry of Social Development and Poverty Reduction would only allow a handful of people in the office at a time, forcing the remainder to wait outside, a practice he says is indicative of how society treats those in poverty or homelessness.

That often meant lineups of up to a dozen people waiting outside, even in the rain or snow, Wegenast said.

“There’s no seating area, there’s no heater, there’s no awning. So if it’s raining, people are standing in the rain. If you have a walker mobility aid, you’re leaning against your walker mobility aid. If you have kids, you’re waiting out there with your kids,” Wegenast said.

“I’ve heard from other people who work in this field that there have been multiple complaints made over the past year about this situation … People are standing outside in line when there’s 150 people, that’s not what’s at issue. What’s at issue is when there’s 15 empty chairs in the waiting room, one person sitting in the waiting room and 15 people waiting outside in the elements.”

READ MORE: Should B.C. nix ‘Welfare Wednesday’ and stagger income assistance cheques?

After meeting with the supervisor of the Abbotsford office, Wegenast said it was “evident that it was unlikely to change,” so he recently wrote to the ministry and got a call from the minister Thursday night.

“(We) chatted about it briefly, and I’m confident that things are going to be different going forward,” Wegenast said.

But Wegenast said the issue is just another cog in a machine of mistreatment of those in poverty or homelessness.

“I don’t think this sort of thing would happen at any other government agency. It wouldn’t have happened at the driver’s licence office, it wouldn’t have happened at Service Canada, because that’s used by everybody. And many of us would stand up and say something for ourselves … and might have been listened to, as well,” Wegenast said.

“And don’t fear recourse, right? Many people fear recourse if they speak up … They’re afraid that causing a fuss will lead to a difference in service that they receive from the ministry. They’re afraid to speak out lest their crisis grant not be approved, or their rent cheque comes from the ministry so they’re afraid for that.”

The reasoning for keeping them waiting outside were twofold, Wegenast said – first, to encourage people to access services online, and second, based on a decision from the occupational health and safety committee at the branch wanted to limit the number of people in the waiting room at any given time.

“We’re talking about people who, some of whom, don’t have access to the internet except at the public library, or at the very office where they’d have to wait in line outside, they have a couple of computers in there,” Wegenast said.

“Also, many people who have developmental disabilities, who have a difficult time, maybe, with literacy, and often with digital literacy as well, are being asked to access services online as an alternative to standing in the rain.”

Wegenast said he’s not pleased by the change, but rather that he’s no longer angry about it.

“It was an unreasonable thing, and now a reasonable thing is happening.”

Find more of our coverage on Homelessness here.

Report an error or send us your tips, photos and video.

Dustin Godfrey | Reporter

@dustinrgodfrey

Send Dustin an email.
Like the Abbotsford News on Facebook.
Follow us on Twitter.

Just Posted

Nanoose Bay carver goes all-in on projects

Bellis creates eight-foot totem as Christmas gift for wife

Oceanside RCMP auxiliary officer earns top honour for volunteer work

Dally presented special award by Island Commander

‘A really kind person’: Parksville’s Nick Major remembered by instructor

Outpouring of support in the days following death of young man

Qualicum Beach council talks East Village plans, traffic calming

Ideas floated for village as a pedestrian-friendly area attracting tech, digital arts industry

VIDEO: Missing teens named as suspects in three northern B.C. killings

Kam McLeod and Bryer Schmegelsky are wanted in the deaths of Lucas Fowler, Chynna Deese, unknown man

Memorial bench painted by Vancouver woman to stay in park for now

Park board to look at options for artistic enhancements on commemorative benches

VIDEO: Man found dead near B.C. teens’ truck could be linked to a double homicide

RCMP said they are looking for Kam McLeod, 19, and Bryer Schmegelsky, 18, of Port Alberni

Weather Network’s anti-meat video ‘doesn’t reflect true story’: cattle ranchers

At issue is the video’s suggestion that cutting back on meat consumption could help save the planet

VIDEO: Young couple found dead in northern B.C. had been shot, police say

Chynna Noelle Deese of the U.S. and Lucas Robertson Fowler of Australia were found along Highway 97

Wrestling legend finds his wedding dance groove in B.C.

Professional wrestler Chris Jericho posted on social media that he was in Penticton recently

Horgan hints at Daylight Saving Time changes after record survey response

More than 223,000 online surveys were submitted in the government’s public consultation

Coroner investigating after body recovered from Okanagan Lake

Penticton fire department assisted the RCMP with the recovery of a body Saturday

Overdoses overwhelming in B.C. Interior

Part two: Who’s affected by the current opioid crisis

Most Read