A tax return form is pictured in Toronto on Wednesday April 13, 2011. The Canada Revenue Agency is sending an unlikely message to kick off tax season: Paper-filers, we have not forgotten you. Despite a years-long push to have more people file taxes online because it’s generally faster and easier, many Canadians still prefer putting pen, or pencil, to paper. THE CANADIAN PRESS/Chris Young

CRA puts focus on paper returns as tax-filing season opens

The federal tax collector expects to handle about two million paper returns this calendar year out of roughly 26 million filings

The Canada Revenue Agency is sending an unlikely message to kick off tax season: Paper-filers, we have not forgotten you.

Despite a years-long push to have more people file taxes online because it’s generally faster and easier, many Canadians still prefer putting pen, or pencil, to paper.

The people who prefer paper to online are getting particular attention because they tend to be Canadians whose tax files are needed to send them essential benefit payments.

There are seniors who need old-age security, parents eligible for the Canada Child Benefit and first-time filers who might be eligible for a new benefit for low-income workers.

Because of that, the CRA has made changes to the paper tax booklet to further simplify language, add notes about new benefits for the 2019 tax year, and include a checklist so nothing gets missed.

Frank Vermaeten, the CRA’s assistant commissioner, said the agency wants to make sure those who prefer paper are still comfortable using it amid wider pushes to electronic filing.

“Certainly, we promote electronic filing — we see a lot of benefits for Canadians in doing that, but we also want to be sure that paper filers are served and served well,” Vermaeten said in an interview.

The federal tax collector expects to handle about two million paper returns this calendar year out of roughly 26 million filings.

Even at the current rate people are shifting to digital filing and away from paper, Vermaeten said the CRA could see paper files for another 20 years.

The agency’s tax machine fired up in earnest Monday, with new staff joining call centres that run at extended hours.

About 1.6 million printed tax-return booklets are also being mailed out that include an option for some to file by phone if their incomes are largely unchanged from year to year, such as seniors.

Staff have also been hired to manage paper filers, including a team that searches for errors and corrects them.

Vermaeten said a new service will see staff input forgotten T4 slips, for instance, on paper returns filed before the deadline, to save taxpayers interest penalties.

The deadline to file taxes without penalty is the end of April, and the CRA will be processing returns through to June — just as it starts planning for tax season next year.

Jordan Press, The Canadian Press

taxes

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

PQB crime report: Thieves pilfer fuel from vehicles

Oceanside RCMP receive 229 complaints in one-week period

Nanaimo, Royal Jubilee to be Vancouver Island’s COVID-19 frontline hospitals

Other Island hospitals will be admitting COVID-19 patients and will be used in a support role

COVID-19: Parksville bylaw officers to enforce provincial health orders

Residents will be reminded to social distance and stay off playgrounds

Petition against development of wetlands area in Qualicum Beach garners nearly 2,000 signatures

Preservation society: ’We believe this is a violation of the town’s bylaws’

COVID-19: B.C. reports 4 deaths, 25 new cases but only in Vancouver Coastal, Fraser Health

A total of 1,291 people have tested positive for the novel coronavirus

COVID-19: Don’t get away for Easter weekend, Dr. Bonnie Henry warns

John Horgan, Adrian Dix call 130 faith leaders as holidays approach

Easter Bunny not a COVID-19 carrier, allowed to do drop offs

World Health Organization grants permission to Bunny as he cannot transfer the virus

COVID-19: Trudeau says 30K ventilators on the way; 3.6M Canadians claim benefits

Canada has seen more than 17,000 cases and at least 345 deaths due to COVID-19

Comox spring training cancelled for Snowbirds next month

The team announced that due to ongoing travel restrictions they will not be training in the Valley

Some Cowichan schools to reopen for children of essential-services workers

Cowichan Valley will open 8 elementary schools this week

RCMP call on kids to name latest foal recruits

The baby horses names are to start with the letter ‘S’

COVID-19 PQB business update: looking for takeout food?

Email messages to editor@pqbnews.com

Physiotherapists turn to technology to reach patients during COVID-19

Just because services, jobs, and socializing have been put on hold, it… Continue reading

Most Read