(Black Press Media files)

CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

Report recommends measures to make a fairer situation for consumers

A report released by Canada’s telecom regulator found the industry is using unfair sales tactics with consumers.

Published Wednesday, the Canadian Radio-television and Telecommunications Commission found “that even with the existing measures put in place by service providers and governments, misleading or aggressive sales practices occur to an unacceptable degree.”

READ MORE: No more unlocking fees, says CRTC

READ MORE: New area code ‘672’ coming to BC in May 2019

As a result, the regulator has come out with several measures telecoms must follow:

  • Give pre-sales quotes to better inform customers
  • Offer trial periods to allow customers to cancel a service that did not match what they were offered
  • Ensure their offers and promotions match the customer’s needs and means
  • expanding the Commission for Complaints for Telecom-television Services’ mandate to include handling complaints of misleading or aggressive retail sales practices.

@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Campaign aims to raise $50K for young family of deceased Vancouver Island skydiver

James Smith, 34, died July 5 following incident in Nanoose Bay

Parksville man, 95, gets lifetime achievement award for civil rights work

Bill Duncan worked with Martin Luther King Jr. in Chicago

71-unit rental apartment building proposed in downtown Parksville

Open house will take place before second reading of bylaw amendment

Construction to begin on new $2M fire hall in Deep Bay

Long-term debt will be financed over a 20-year period

Parksville Royals hurler earns scholarship to Nebraska school

Frank came to mid-Island from Terrace to pursue baseball dreams

B.C. identifies 20 new COVID-19 cases, travellers specified in count

Pandemic total 3,028 cases, 51 people from outside Canada

17-year-old girl from Nanaimo reported missing

RCMP asking for help finding Trisha Harry

B.C. appeals judge’s decision to leave three clubhouses in Hells Angels hands

The province has filed two notices of appeal related to the B.C. Supreme Court decision

Young tourist caught untying boats from Ucluelet dock

‘He was just untying the boats and watching them float away’

Survey, hotline launched amid probe into racist blood-alcohol guessing game at B.C. hospital

Mary Ellen Turpel-Lafond has been appointed to lead an investigation by Health Minister Adrian Dix

Canadian policing organization calls for decriminalization of simple illicit drug possession

Canadian Association of Chiefs of Police want policing focus of opioid crisis to be replaced with a health one

Filing deadline in RCMP sexual-harassment class-action extended due to COVID-19

Plaintiffs now have until January 2021 to submit claims for up to $222,000

RCMP disarm man experiencing mental health crisis

The male pulled a knife on officers and then held it to his own throat expressing a desire to die

Jamie Bacon pleads guilty to charge in Surrey Six case

The plea brings an end to a complex legal case that has spanned more than a decade

Most Read