A telecommunications outage impacting Rogers and Fido customers across Canada has left many residents unable to use their phones to make calls; including to 911.
The 911 system is not compromised and remains fully functional. The outage impacts Rogers and Fido customers only and they will not be able to call 911 on their phones if there is an emergency.
Members of the public without access to a working phone are advised to find alternate means of contact in case of emergency:
• Use a landline or wireless device serviced by a different carrier
• Check with a neighbour to see if you can use their phone
• Visit a nearby businesses for help
• Go to a community centre, library, or seniors drop-in cente, or directly to the fire department or urgent care centre for help.
Please refrain from making test calls to 911. It is imperative we keep the lines open for emergency calls only.
— NEWS Staff