New caller ID verification program expected to protect Canadians from ‘spoof’ calls

Telecom companies should be able to implement verification systems by Sept. 30, 2020

Some of Canada’s telephone providers are being called on by the country’s telecom regulator to add to their arsenals in the battle against phone scammers.

The Canadian Radio-television and Telecommunications Commission announced Monday that it expects companies that provide Internet-based phone services to adopt new technology by next fall aimed at reducing the number of fake calls received by unsuspecting consumers.

To better protect Canadians from so-called “spoof” calls, telecom companies should be able to implement systems by Sept. 30, 2020 that will give many consumers the ability to verify whether calls they receive are from legitimate people, businesses or government agencies, the CRTC said.

The regulator wants service providers to adopt a new framework, known by the acronym STIR/SHAKEN and already adopted in parts of the United States, that will allow Canadians with Internet Protocol or VOIP-based phones, or mobile phones, to see whether calls they receive can be trusted.

“Nuisance calls are a major irritant for many Canadians,” CRTC chairman Ian Scott said in a statement.

“The new STIR/SHAKEN framework will enable Canadians to know, before they answer the phone, whether a call is legitimate or whether it should be treated with suspicion.”

It is not clear, however, how the calls will be verified.

READ MORE: Scammers are spoofing federal agency phone numbers, Canadian anti-fraud centre says

That will depend on how service providers implement the technology, said the regulator, calling the required technical changes “complicated.”

The regulator says that roughly 40 per cent of the 80,000 to 90,000 complaints it receives annually about unwanted phone calls revolve around caller-ID spoofing.

The calls are not just a nuisance.

The Canadian Anti-Fraud Centre has estimated Canadians have lost nearly $17 million since 2014 to scam artists who use computer programs to spoof legitimate telephone numbers, including numbers used by the Canada Revenue Agency, Service Canada and even local police.

To convince their intended victims to take their scams seriously, fraudsters use programs to change the number they’re calling from to one that the receiver would trust, such as a friend or legitimate government agency. In some of the more elaborate scams, fraud artists will call the victim from a second number that also appears on a caller ID display as coming from a legitimate source.

Caller ID technology used in today’s phone systems was developed with little consideration that it could be used nefariously and hasn’t changed much, while the technology to exploit it has exploded.

STIR/SHAKEN (“Secure Telephony Information Revisited/Signature-based Handling of Asserted information using toKENs”) will enable VOIP service providers to verify whether a caller’s identity can be trusted.

What that will look like on your call display hasn’t been determined, the CRTC said Monday.

It could appear as a check mark or some other indicator that suggests it’s OK to answer a call, officials said. Much depends on how the phone service providers implement the framework.

READ MORE: Police arrest B.C. phone scammer linked to illegal call centres in India

The framework does not work on landline phones offered by so-called legacy service providers.

But the CRTC said major telecom companies are also expected to meet a Dec. 19 deadline to implement technology that could eliminate calls from scammers by blocking calls with misformed ID numbers such as those starting with a zero or appearing to originate overseas. Telecom service providers have also been exploring ways to trace nuisance calls back to their points of origin so they can be blocked or investigated.

Terry Pedwell, The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Ballenas Whalers football players honoured after stellar high school season

Chomolok, Rykers earn most valuable player accolades

‘Elizabeth Little Waterfront Park’ proposed in Qualicum Beach

It was first announced in 2018 that St. Andrews Lodge would be turned into a public space

RDN budget talks to include public consultation results

Director not impress with level of engagement

Three celebrations this summer in Parksville for city’s big 75th birthday bash

Beach party and street festival to be added to city’s roster of activities

WATCH: Find a perfect venue at Hitched Wedding & Events Affair

Check out vendors, venues and more at the Comox Community Centre today until 4 p.m.

‘Devastated’: Fans, celebrities remember Kobe Bryant after his death

Bryant played all of his 20-year career with the NBA with the Los Angeles Lakers

Investigation launched after six dead puppies dumped in Richmond hotel parking lot

RAPS reminds people they can always give up puppies they can’t take care of

Canadian Lunar New Year celebrations dampened by coronavirus worries

But Health Minister Patty Hajdu said today that the risk of infection is low

Kobe Bryant, daughter killed in California helicopter crash

Bryant entered the NBA draft straight out of high school in 1996

B.C. VIEWS: New coronavirus outbreak an important reminder

Walking the line between cautious and alarmist

‘My heart is going to bleed’: Bodies brought back to Canada following Iran plane crash

Remains of Sahar Haghjoo, 37, and her eight-year-old daughter, Elsa Jadidi, were identified last weekend

People knowingly take fentanyl so make policy changes to reduce harm: B.C. study

Dr. Jane Buxton, an epidemiologist at the centre, says drug users need more resources,

Most Read