The Regional District of Nanaimo started automated garbage collection in October. (Michael Briones photo)

The Regional District of Nanaimo started automated garbage collection in October. (Michael Briones photo)

Parksville residents sour with RDN response addressing garbage cart replacement requests

District: ‘We should have a shipment of carts first week of January’

Some residents in the Parksville Qualicum Beach area are frustrated with the Regional District of Nanaimo’s slow response to requests to have garbage bins replaced from default size to a larger bin.

Parksville’s Carmen Crampton said she had asked the RDN in June or July to replace the default (100-litre) garbage cart agreed upon by the former owner of her home.

“I was told that because the bins were already out for delivery they wouldn’t be able to change them out right then,” said Crampton. “The lady I was speaking to said that they would be changed out before the start date at the beginning of October.”

Crampton said she has a family of five that produces a lot of recycling and trash.

“We are making weekly trips to the transfer station to deal with the extra garbage and recycling that doesn’t fit in the extremely small bins that the previous owners had ordered,” said Crampton.

“I did receive a call in early October at 7:30 a.m. telling me to put my bins out on the curb, that they were coming that day to change them out. They never came.”

Crampton said she estimated she contacted RDN five to eight times during October and November.

“I did receive one call back in mid-November telling me that I was in the schedule to have my bins changed out but she couldn’t tell me when,” said Crampton. “Then beginning of December I got a call telling me that they would change out the garbage bin the next scheduled pickup day and to leave my bin on the curb until 6 p.m. If it wasn’t picked up that week they would get it the following pickup day. Well, I’m still waiting for the new bins and here we are almost at the end of the month.”

Parksville’s Luisa Loberiza is also frustrated by a lack of response from the RDN. She said she has been trying to get her garbage cart replaced to the 240-litre size since October.

“I emailed them in October and November and I have never received a response,” said Loberiza. “It’s really disappointing. We used to have options in the past, buying stickers for extra garbage pickup. We don’t have that anymore.”

The RDN’s manager, solid waste services, Larry Gardner, apologized for the delay in responding to people and appreciate their patience. He indicated the RDN is out of 240L, 360L, and 80L carts at the moment.

“We should have a shipment of carts first week of January,” said Gardner. “Although we placed our order for carts back in October there have been delays in part due to COVID and also with transport delays over the holiday season. We put a lot of effort into cart selection in advance of the program, so we didn’t expect quite the number of cart change requests we have been getting. Right now, we are prioritizing swapping out the recycling carts from the 240L to 100L to free up the 240s so we can swap the lids for the garbage requests.”

Before shifting to automated collection service in October, the RDN delivered 87,000 carts between July and September.

Approximately 500 have been swapped so far, with another 1,800 carts still to be exchanged. Gardner said in December alone, they received approximately 700 requests.

Gardner said one resident has made 16 calls, which he says “bog things down.”

“For those that use the online portal for cart exchanges, which is preferred, they do get a confirmation email,” said Gardner. “For phone calls and emails, our response time is currently two to five business days. For actually getting cart exchanges, we are currently looking at four to eight weeks. Once we get through this initial startup challenge, cart exchanges should happen in 14 business days.”

Michael.Briones@pqbnews.com

Like us on Facebook and follow us on Twitter 

GarbageNanaimo Regional DistrictParksvillequalicum beach

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Oceanside RCMP Cpl. Jesse Foreman visits the PQB News/VI Free Daily studios. (Peter McCully photo)
PQBeat: Interview with Oceanside RCMP operational support NCO Cpl. Jesse Foreman

Podcast: Talk includes policing, commercial fishing, COVID-19, Tour de Rock and more

People skate on a lake in a city park in Montreal, Sunday, January 10, 2021. THE CANADIAN PRESS/Graham Hughes
The end of hugs: How COVID-19 has changed daily life a year after Canada’s 1st case

Today marks the one year anniversary of COVID-19 landing in Canada

(File photo)
Case of COVID-19 confirmed in School District 69 (Qualicum)

Individual was at PASS/Woodwinds, with a last date of attendance of Jan. 22

The Qualicum Beach Cafe team: from left, host owner Eli Brennan, general manager Amy Turner, host owner/chef Alan Tse, chef de cuisine Todd Bright, sous chef Jack Mitchell and pastry chef/baker Noemie Girard. (Submitted photo)
Fresh start: Qualicum Beach Cafe set to offer West Coast dining

New operators bring wealth of culinary, hospitality experience

Rose Sawka, 91, waves to her son through the window of a care home in Prince Rupert in October. Residents of the care home received their first vaccine dose Jan. 20. (K-J Millar/The Northern View)
B.C. care home visitor access to expand by March, Dix says

Staff, residents, essential visitors top priorities for vaccine

Jerry Dyck plans to purchase a new RV to drive across Canada in, once it’s safe to travel again. (Courtesy BCLC)
Island man plans post-pandemic cross-Canada RV trip after $2M lottery win

Retired electrician bought the winning ticket in Duncan

Kyrell Sopotyk was drafted by the Kamloops Blazers in 2016 and played two seasons with the Western Hockey League club. (Photograph By ALLEN DOUGLAS/KTW)
Kamloops Blazer paralyzed in snowboarding accident sparks fundraiser for family

As of Jan. 24, more than $68,000 had been raised to help Kamloops Blazers’ forward Kyrell Sopotyk

Rodney and Ekaterina Baker in an undated photo from social media. The couple has been ticketed and charged under the Yukon’s <em>Civil Emergency Measures Act</em> for breaking isolation requirements in order to sneak into a vaccine clinic and receive Moderna vaccine doses in Beaver Creek. (Facebook/Submitted)
Great Canadian Gaming CEO resigns after being accused of sneaking into Yukon for vaccine

Rod Baker and Ekaterina Baker were charged with two CEMA violations each

(Pixhere photo)
B.C. dentists argue for COVID-19 vaccine priority after ‘disappointing’ exclusion from plan

Vaccines are essential for dentists as patients cannot wear masks during treatment, argues BCDA

The fine for changing lanes or merging over a solid line costs drivers $109 and two penalty points in B.C. (Screenshot via Google Street View)
B.C. drivers caught crossing, merging over solid white lines face hefty fine

Ticket for $109, two penalty points issued under Motor Vehicle Act for crossing solid lines

A registered nurse prepares a dose of the Moderna COVID-19 vaccine in Halifax on Monday, Jan. 11, 2021. Yukon’s Minister of Community Services, John Streiker, says he’s outraged that a couple from outside the territory travelled to a remote community this week and received doses of COVID-19 vaccine. THE CANADIAN PRESS/Andrew Vaughan-POOL
Couple charged after travelling to Yukon to get COVID-19 vaccine

The maximum fine under the emergency measures act is $500, and up to six months in jail

Metis Nation of B.C. President Clara Morin Dal Col poses in this undated handout photo. The Metis Nation of B.C. says Dal Col has been suspended from her role as president. The Metis Nation of B.C. says Dal Col has been suspended from her role as president. THE CANADIAN PRESS/HO, Metis Nation of B.C. *MANDATORY CREDIT*
Metis Nation of B.C. suspends president, citing ‘breach’ of policies, procedures

Vice-president Lissa Smith is stepping in to fill the position on an acting basis

Prime Minister Justin Trudeau speaks in the in the House of Commons on Parliament Hill in Ottawa on Thursday, Dec. 3, 2020. THE CANADIAN PRESS/Justin Tang
Payette shouldn’t get same benefits as other ex-governors general: O’Toole

Former governors general are entitled to a pension and also get a regular income paid to them for the rest of their lives

Most Read