Regional District of Nanaimo looks to improve services after getting residents’ input

Rural residents should ook for a postcard in the mail inviting them to do a survey online or by phone

  • Feb. 4, 2014 7:00 p.m.

CANDACE WU

news@pqbnews.com

The Regional District of Nanaimo wants to hear from you.

RDN chief administrative officer Paul Thorkelsson said the government body is undertaking its first ever survey speaking to the satisfaction of rural residents.

“We want to gain an understanding of resident’s opinions of services provide by the RDN,” said Thorkelsson. “Part of it is getting an understanding of where we have gaps or limitations and where we have overlaps.”

Thorkelsson said the survey is part of the RDN’s Operational and Efficiency Review.

The RDN is currently working with Ipsos Public Affairs in conducting random telephone surveys aiming to gauge public opinion.

Additionally, according to a Jan. 28 news release, “a selection of residents (in electoral areas) will soon receive a postcard in the mail outlining two ways to participate:  by taking the survey online or by scheduling a time to complete it by phone.”

The survey is part of an internal review of RDN departments and procedures aimed at service improvement, efficiency and effectiveness.

Thorkelsson said he expects to see results this spring.

“We are looking for ways to streamline and improve service delivery to better meet the needs of our communities,” said RDN chair Joe Stanhope. “Our goal with this Operational and Efficiency Review is to strengthen the link of our service delivery to the strategic priorities of the RDN, so that we become more effective and efficient in carrying out the work we do.”

The RDN says all information will be kept completely confidential and will be used only to help improve RDN service delivery.

Residents are invited to contact the RDN at 1-877-607-4111 if they have any questions about the process.

Just Posted

Assessments needed before Parksville beach cleanup could get green light

Permits, reviews would cost city an estimated $164,000

Joint effort helps extinguish shop fire in Coombs

Firefighters quickly contain blaze that spread to nearby trees

Parksville’s Kurz runs 160 kilometres in less than 24 hours

Former Ballenas athlete raises more than $8,000 for Terry Fox Foundation

Island farmers concerned with Agricultural Land Reserve changes

Dozens voice concerns at special meeting in Nanoose Bay

Parksville resort fire caused by flammable gas used to extract oil from cannabis

Investigators detail reasons for explosion and blaze that destroyed building

VIDEO: ‘Avengers: Endgame’ to be re-released with new footage

‘Avatar’ holds global box office record at $2.788 billion, while ‘Endgame’ stands at $2.743 billion…

B.C. teen killed by falling tree near Victoria

Second youth also injured in freak incident during field trip at Camp Barnard near Sooke

Elias Pettersson wins Calder Trophy as NHL’s top rookie

Vancouver forward first Canuck to win award since Pavel Bure in 1992

RCMP allows officers to grow beards

Members can now wear beards and goatees, as long as they’re neatly groomed

Scorpion gives birth after hitching ride in B.C. woman’s luggage

A Vancouver woman inadvertently brought the animal home from a trip to Cuba

30 years later: B.C. woman uses sidewalk chalk to reclaim site of her sexual assault

Vancouver woman didn’t think her powerful story, written in chalk, would ignite such support

FVRD chair calls B.C. incineration plan for Philippines waste ‘disturbing’

Metro Vancouver ‘uniquely capable’ of safely disposing of waste coming back to Canada, say officials

VIDEO: Acknowledging skeptics, finance minister vows to build Trans Mountain project

Bill Morneau said he recognizes ‘huge amount of anxiety’ in Calgary over future of oil and gas sector

Shovels could be in the ground on Trans Mountain by September, CEO says

Ian Anderson points to weeks likely required for NEB to reinstate 2016 regulatory record

Most Read