Regional District of Nanaimo looks to improve services after getting residents’ input

Rural residents should ook for a postcard in the mail inviting them to do a survey online or by phone

  • Feb. 4, 2014 7:00 p.m.

CANDACE WU

news@pqbnews.com

The Regional District of Nanaimo wants to hear from you.

RDN chief administrative officer Paul Thorkelsson said the government body is undertaking its first ever survey speaking to the satisfaction of rural residents.

“We want to gain an understanding of resident’s opinions of services provide by the RDN,” said Thorkelsson. “Part of it is getting an understanding of where we have gaps or limitations and where we have overlaps.”

Thorkelsson said the survey is part of the RDN’s Operational and Efficiency Review.

The RDN is currently working with Ipsos Public Affairs in conducting random telephone surveys aiming to gauge public opinion.

Additionally, according to a Jan. 28 news release, “a selection of residents (in electoral areas) will soon receive a postcard in the mail outlining two ways to participate:  by taking the survey online or by scheduling a time to complete it by phone.”

The survey is part of an internal review of RDN departments and procedures aimed at service improvement, efficiency and effectiveness.

Thorkelsson said he expects to see results this spring.

“We are looking for ways to streamline and improve service delivery to better meet the needs of our communities,” said RDN chair Joe Stanhope. “Our goal with this Operational and Efficiency Review is to strengthen the link of our service delivery to the strategic priorities of the RDN, so that we become more effective and efficient in carrying out the work we do.”

The RDN says all information will be kept completely confidential and will be used only to help improve RDN service delivery.

Residents are invited to contact the RDN at 1-877-607-4111 if they have any questions about the process.

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