Service BC offices remain open across the province with measures in place to ensure social distancing. Residents are encouraged to use online services. (Monica Lamb-Yorski photo - Williams Lake Tribune)

Service BC offices remain open with social distancing measures, first hours of business for vulnerable

The first hour priority service given to seniors and people who have underlying health conditions

Service BC offices will remain open across the province with reception areas modified to support social distancing and the first hour of business set aside for vulnerable citizens as the COVID-19 pandemic unfolds.

Seniors and people who have underlying health conditions or compromised immune systems — will now receive priority service by calling their local Service BC centre to make an appointment, the Ministry of Citizens’ Services noted Monday, adding many government organizations are modifying their face-to-face supports due to the pandemic.

A full list of available services at each Service BC centre is available online, along with information on hours of operation at each site.

Read more: COVID-19 World Update, March 23: Foreigners barred in Hong Kong

In addition to physical offices around the province, Service BC supports citizens through online, telephone and text channels, the ministry noted.

People are asked to call a Service BC centre, rather than coming in to an office, if they are showing symptoms of COVID-19, including coughing, shortness of breath and fever; if they have a sick family member or have been around someone who is sick; and/or if they have not yet completed the 14-day isolation period after traveling abroad.

Adapting its approach will help Service BC support its employees, while also ensuring that citizens throughout B.C. – especially those most vulnerable – continue to have access to the core services they need most.

Citizens can get help and access government services through Service BC’s Provincial Contact Centre from 7:30 a.m. to 5 p.m. (Pacific time), Monday to Friday (except statutory holidays) by Phone (toll-free) – 1 800 663-7867 (available in 110 languages), by SMS text – 604 660-6421 (English only) and by telephone device for the deaf – 711

New non-medical COVID-19 telephone and text lines help people connect to community supports, as well as programs and services from the provincial and federal governments. These options are available from 7:30 a.m. to 8 p.m., seven days a week by phone (toll-free) – 1-888-COVID19 (1-888-268-4319) (available in 110 languages) or by SMS text – 604 603-0300 (English only).

Read more: Feds launch ad campaign urging social distancing, hygiene during COVID-19 crisis



news@wltribune.com

Like us on Facebook and follow us on Twitter

CoronavirusServices

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

COVID-19: Parksville Qualicum Beach health care workers honoured with parade

Community shows appreciation to staff at Oceanside Health Centre

Snow falls in Errington on April 1 (no fooling)

Snow doesn’t stick, but more may come on Friday

Oceanside RCMP now offering online crime reporting

Tool available in certain circumstances

Order of Canada musician Phil Dwyer pens ‘The Ballad of Bonnie Henry’

Qualicum Beach lawyer notes provincial health officer has become a ‘folk hero’

‘We will get through this’: B.C. sees new COVID-19 death, but 57% have recovered

A total of 1,066 people have tested positive for the novel coronavirus

Couple celebrates 61st anniversary through Vancouver Island seniors’ home window

Frank and Rena Phillips marked occasion at Nanaimo Seniors Village this week while social distancing

A look at some of the B.C. inventors creating life-saving tools in fight against COVID-19

Groups across B.C. are working together to create what they hope will help people affected by the pandemic

Association launches French-language games, online tools for families learning at home

Games, culture and vocabulary included in new virtual resources

COVID-19 PQB business update: looking for takeout food?

Email messages to editor@pqbnews.com

‘There can be no ambiguity’: Travellers brought home to B.C. must self-isolate

Health Minister Adrian Dix said the mandatory isolation must be abided by

Belle from ‘Beauty and the Beast’ entertains home-bound kids in Cowichan Bay

Alora Killam, 16, played the part in musical two years ago

55+ BC Games cancelled amid COVID-19 concerns

Greater Victoria set to host 2021 event

Electric bike worth $3,000 stolen in Nanaimo’s north end

Nanaimo RCMP looking for suspect who cut lock and rode off with e-bike Monday

Most Read