I agree with the letter writer (‘Heath Centre Hassle,’ April 19, The NEWS) that an actual numbering system would be less confusing and more helpful than the ‘musical chairs’ situation at urgent care.
I experienced this first hand on April 23. Arriving at 11 a.m., I was seated and fourth in line. As time progressed, others needing attention arrived and were seated. We did not change our seating as two of those waiting had mobility issues. The very gracious volunteer attendant just re-numbered those waiting.
A couple came in and bypassed the volunteer directly to the first station of check-in. They were checked in with no regard for those of us already waiting. Another couple came in and checked in with the volunteer attendant and after a brief discussion they were assisted to the first station of check-in. The volunteer attendant came back to those waiting to advise that we were bypassed due to a serious medical situation.
As the letter writer indicated, the process seemed to slow at lunch time. After going through the process of two check-ins, I finally got to see a doctor at 1:45 p.m. When I left there were 10 waiting at the second check-in point and eight at the first check-in.
It is not a perfect situation. We have to be thankful that we have this facility available in our community. I am sure there can be some improvements in how triage can be carried out. Installing a numbering system of one type or another would certainly be an improvement to the musical chairs being offered today.
Thank-you to the very gracious and patient volunteer who manoeuvered those in need to the very best of her ability. I unfortunately did not get her name. This volunteer is 83 years of age and comes from Melfort, Sask., my home province. Thanks again for your dedication and volunteerism.