Health centre’s primary care

We are loath to complain about the Oceanside Health Centre (OHC) and the service provided, but...

We are loath to complain about the Oceanside Health Centre (OHC) and the service provided. The centre should and could be a great asset to the community.

However, for some number of weeks we have been concerned about the functioning of the Primary Care portion of the OHC. One example is the scheduling of appointments. Posted prominently in the waiting room are the operating principles upon which the centre is run. One of those principles states that “the interests of the client are placed first and the system is created around what works best for the client.”

In practice, when one calls for an appointment, a message must be left and someone will return the call. The effect is that the client must wait by the telephone with appointment book in hand.

Leaving a cell phone number means that one’s appointment book must also be carried with one. In our case, it took three days for that return call to connect.

Clearly the interests of the client are not placed first.

This system is not consistent with the Dr. Marlene Van Der Weyde’s caring, thoughtful and patient-first approach.

How is it that other doctor’s offices that we are aware of can make the appointment on the phone at the time of the call?

A letter written to the centre to explain our frustration with this system elicited no response.

This is but one example of a number of issues relating to the running of Primary Care in the OHC.

Is it a jump to imagine that the resignation of the sole family practice doctor is a result of the frustration with the present systems and being unable to change them?

Vicki and Brian CurtisQualicum Beach

Just Posted

Coombs athlete, 91, brings home five gold medals from 55+ BC Games

Buschhaus now has 217 career senior games medals

Parksville-area thieves target catalytic converters

RCMP: ‘We’re getting the same thing in terms of theft of gas’

Courtenay-Alberni Liberal candidate discusses Trudeau’s ‘brownface’ controversy

Gowans: ‘I would say it’s disappointing for sure. It was racist, as the Prime Minister admitted to’

RCMP: No timeline for update on fatal hit-and-run in Parksville

Complexity of case a factor in length of the investigation

Mount Arrowsmith Brewing takes silver at World Beer Awards

Winning IPA made with centennial, citra and amarillo hops

PHOTOS: Young protesters in B.C. and beyond demand climate change action

Many demonstaers were kids and teens who skipped school to take part

Walmart to quit selling e-cigarettes amid vaping backlash

U.S.’s largest retailer points to ‘growing’ complications in federal, state and local regulations

Former B.C. lifeguard gets house arrest for possession of child porn

Cees Vanderniet of Grand Forks will serve six months of house arrest, then two years’ probation

Crown alleges resentment of ex-wife drove Oak Bay father to kill his daughters

Patrick Weir alleged in his closing arguments that Andrew Berry is responsible for the deaths of his daughters

‘I’d do it again,’ says B.C. man who swam naked, drunk in Toronto shark tank

David Weaver, of Nelson, was drunk when he went to Ripley’s Aquarium in Toronto on Oct. 12 2018

How to react to Trudeau’s racist photos? With humility, B.C. prof says

‘We are now treating racism as a crime that you cannot recover from’

Victoria man spots online photo of his totem pole 11 years after it was stolen

Mark Trueman restored the pole himself before it was stolen off of his property in Duncan

VIDEO: Fire destroys Williams Lake strip club targeted by past arson attempts

Diamonds and Dust Entertainment Lounge destroyed by fire, as well as New World Tea and Coffee House

Trudeau seeks meeting with Singh to apologize for blackface, brownface photos

‘I will be apologizing to him personally as a racialized Canadian,’ Trudeau said Friday

Most Read