Re: a recent letter to the editor by Robert Berry about the Oceanside Health Centre (OHC).
My friend and I have volunteered at OHC three times a week since it opened. Parking can be difficult, but it has improved.
Administration has requested staff and volunteers to park off-site when possible, and we do. Recently, I have noticed that frequently there seems to be several spaces available. Most important: please be aware that OHC parking is free.
In regards to a numbering system for patients who visit urgent care. Berry should keep in mind that OHC does not run an emergency walk-in clinic. This is strictly “urgent care.”
In other words, it is operated as a triage system, whereby seriously ill patients are taken first.
There are only six seats in urgent care, so it is a simple matter for us to know in what order patients have to be seen. The nurses in urgent care can see waiting patients from their desk and can determine which patients are in distress and need to be seen immediately.
Finally, Berry comments that the volunteers are “very senior.” This may be true, but we have had an excellent training program and know exactly what our duties are.
I speak for all the volunteers when I say that we take great pride and pleasure in our shifts at OHC. Administration, staff members and volunteers work very hard to ensure that all patients visiting OHC have as pleasant an experience as possible.
Lillian DrummondQualicum Beach