People line up and check in for an international flight at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. A report from Canada’s transportation regulator says poor preparation by airlines for the country’s passenger rights charter resulted in communication problems that frustrated travellers and denied some their proper compensation following flight delays or cancellations. THE CANADIAN PRESS/Nathan Denette

Airlines failed to prepare adequately for new passenger rights charter: report

Some 3,000 complaints filed by customers between Dec. 15 and Feb. 13 had triggered the inquiry


Unifor President Jerry Dias takes a question from a journalist after announcing a three-year labour agreement with the Ford Motor Company at a news conference in Toronto on Tuesday, September 22, 2020. THE CANADIAN PRESS/Chris Young

Airline unions call on Trudeau for $7 billion in loans for ailing industry

Travel restrictions and dried-up demand continue to take a toll on the airline and tourism industries


A flight arrives at Vancouver International Airport in Richmond, B.C. Wednesday, March 18, 2020. THE CANADIAN PRESS/Jonathan Hayward

Airlines demand ‘concrete plan’ for financial aid after throne speech hints at relief

Canadian airline revenues in 2020 will fall by $14.6 billion or 43 per cent from last year