Confidence of the customers lead to award

Roofers stand behind their work - and it shows

Lorelie and Paul Shoesmith on the job with their long-time roofers Chris and Shawn.

Lorelie and Paul Shoesmith on the job with their long-time roofers Chris and Shawn.

Third time was the charm for Paul and Lorelie Shoesmith.

The owners of Oceanside Roofing Ltd. of Parksville recently won a Torch Award from the Better Business Bureau  of Vancouver Island — their first win in three nominations in a row.

The award is given to businesses on the Island that make “an exemplary commitment to honest and ethical business practices and consumer service excellence.”

The best part about it, said Paul, is that the award nominations come directly from their customers.

“If people feel you’ve done a good job, they can fill out a form and sent it in to the BBB,” he explained, adding his company has, for the last six-plus years, been giving their customers a job performance questionnaire.

“Almost everybody we work with sends the questionnaire back completed,” Paul said.

He added it’s up to the client to get the BBB Torch award nomination forms.

Paul has been working on roofs for 24 years, spending the last six-and-a-half years in Parksville and area. Prior to that, he learned the trade in North Vancouver, where he and Lorelie met. He said there are a few keys to success in the business — which can often have a bad reputation.

“You’ve got to have good people,” he said, noting his two roofers — Chris and Shawn — have been with him for five years. “I’m sure I wouldn’t have won this award if it hadn’t been for these guys.”

Another key to success, he continued, is being willing to fix problems — when they do come up — promptly and correctly.

“We’re human, we make mistakes. And when we do, we address it quickly. The key is to not let problems fester. Plus, I still gotta see my customers at the grocery store.”

This seems to be working for Oceanside Roofing, as they get most of their work through customer referrals and have been able to keep the business small.

Consistency is another key, Paul added.

“There’s a lot of hit and miss out there with roofers, but the three of us, we’re always here.”

That goes a long way to their credibility, he continued, which is why he takes the Torch award quite seriously.

With frequent scams reported  on a variety of work, such as roofing, Paul said people have to do a little homework before they hire anyone.

“There are a lot of fly-by-nighters out there,” he said, “and it’s not fair to legitimate roofers who pay their bills and get their insurance. If a guy can’t pay those bills, they can come in cheaper, but there’s nothing for a customer to go back on if there’s a problem.”

He said the best thing people can do is get a recommendation on a roofer who has done a good job.

 

Just Posted

(File photo)
Crime report: Crooks busy pilfering bikes throughout Parksville Qualicum Beach area

Thefts among 295 complaints Oceanside RCMP deal with in one-week period

The Arrowsmith Search and Rescue logo on the back of a service vehicle. (Mandy Moraes photo)
Parksville and Qualicum Beach provide letters of support for Arrowsmith Search and Rescue

ASAR asks for increase in funding, one-time capital grant and for RDN to buy out current facility

The proposed running track upgrade at Ballenas Secondary is now on course. (PQB News file photo)
RDN: Parksville track upgrade project gains some traction

Staff recommends board approve $204,000 funding

The total earnings of Town of Qualicum Beach council and mayor amounted to $186,649 in 2020, including expenses. (Town of Qualicum Beach photo)
Nine Qualicum Beach town employees earned more than $100K in 2020

Mayor and council received earnings totalling $186,649

(PQB News file photo)
Fireworks report highlights enforcement challenges for Regional District of Nanaimo

Director: ‘I just think it’s wasting everybody’s time’

Canadian Prime Minister Justin Trudeau participates in a plenary session at the G7 Summit in Carbis Bay, England on Friday June 11, 2021. THE CANADIAN PRESS/Adrian Wyld
Canada donating 13M surplus COVID-19 vaccine doses to poor countries

Trudeau says the government will pay for 87 million shots to be distributed to poor countries

FILE – Provincial health officer Dr. Bonnie Henry talks about B.C.’s plan to restart the province during a press conference at Legislature in Victoria, Tuesday, May 25, 2021. THE CANADIAN PRESS/Chad Hipolito
B.C. officials watching U.K.’s Delta variant struggles, ‘may need to slow’ restart plan

Studies show that one dose of vaccine is only 33 per cent effective in preventing B.1.617.2 spread

RCMP Const. Shelby Patton is shown in this undated handout photo. RCMP say that Patton was hit by an allegedly stolen truck that he had pulled over on Saturday morning in Wolseley, east of Regina. THE CANADIAN PRESS/HO, RCMP
Pair charged in Saskatchewan Mountie’s death make first court appearance

Const. Shelby Patton was hit by an allegedly stolen truck that he had pulled over Saturday morning

David and Collet Stephan leave for a break during an appeal hearing in Calgary on Thursday, March 9, 2017. THE CANADIAN PRESS/Todd Korol
Appeal Court rejects stay for Alberta couple facing third trial in son’s death

Pair accused in their earlier trials of not seeking medical attention for their son sooner

Highway notices like this come down effective June 14. Public health restrictions on non-essential travel and commercial operation have hit local businesses in every corner of B.C. (B.C. government)
Province-wide travel back on in B.C.’s COVID-19 restart plan

Gathering changes include up to 50 people for outdoor events

Calgary Stampeders’ Jerome Messam leaps over a tackle during second half CFL western semifinal football action in Calgary, Sunday, Nov. 15, 2015.THE CANADIAN PRESS/Jeff McIntosh
CFL football will be played this summer in Canada

Governors vote unanimously in favour to start the ‘21 campaign on Aug. 5

Citizenship Minister Marco Mendicino holds a press conference in Ottawa on Thursday, Nov. 12, 2020. The federal government is announcing that Indigenous people can now apply to reclaim their names on passports and other government documents. THE CANADIAN PRESS/Sean Kilpatrick
Indigenous people can now reclaim traditional names on their passports and other ID

Announcement applies to all individuals of First Nations, Inuit and Métis background

Harvesting hay in the Fraser Valley. (Tom Fletcher/Black Press)
COVID-19: B.C. waives farm income requirement for a second year

Property owners don’t need minimum income for 2022 taxes

A view of the outside of St. Andrews Roman Catholic Cathedral on Victoria’s Blanshard Street. (Don Denton/News staff)
Vancouver Island bishop apologizes for church’s role in residential schools

Bishop Gary Gordon of the Diocese of Victoria voices commitment to healing and reconciliation

Most Read