Skip to content
Sponsored Content

Customer service award finalists include local furniture and mattress store

Better Business Bureau’s Torch Awards will be awarded Nov. 5
Parksville’s M&N Mattress and Sofa Gallery is a Top 3 finalist for the Better Business Bureau Torch Award for Customer Service! Winners will be announced Nov. 5.

The finalists for the Better Business Bureau Torch Awards on Vancouver Island have been announced, and Parksville’s M&N Mattress and Sofa Gallery is among the nominees!

“We’d like to extend a huge thank you to our new and loyal customers for your wonderful nominations, as well as our staff for their continued hard work,” says owner Mark Nagra.

The store is nominated in their favourite category, Customer Service, which is no surprise given that staff have over 100 years of experience in the furniture industry, and their top priority is customer service.

“There are more than 1400 BBB accredited businesses on Vancouver Island, and to be a top three finalist is a huge honour. The BBB Torch Awards recognizes the best of the best,” Mark says.

The BBB’s mission is to create an ethical marketplace where buyers and sellers trust each other, by creating standards for trust and creating a community of businesses and charities with integrity. Their annual Torch Awards celebrate businesses that have gone above and beyond when it comes to trustworthy, honest and reliable business practices, customer service excellence and community engagement.

M&N Mattress & Sofa Gallery has an award-winning history!

Mark and his staff in Parksville have prioritized quality products and customer service that goes above-and-beyond for over two decades, collecting a sparkling record of customer reviews.

“We have over 250 Google reviews with an impressive average rating of 4.9 stars, over 250 BBB reviews with an average rating of 4.97 stars, and over 50 Facebook reviews with an average rating of 4.9 stars. That’s really meaningful to us, because each one of those reviews represents a happy customer,” Mark says.

In recent years M&N has won a string of impressive awards to complement their exemplary reviews:

  • 2015 — 1st Place, BBB Torch Award for Community Engagement
  • 2017 — 1st Place, BBB Torch Award for Customer Service
  • 2018 — 1st Place, BBB Torch Award for Sales/Service
  • 2019 — 1st Place, BBB Torch Award for Retail Business of the Year; 1st Place, Parksville Chamber of Commerce Award for Service Excellence
  • 2020 — 1st Place, Alignable Local Business Person of the Year
  • 2021 — Top 3 Finalist for BBB Torch Award for Customer Service (winners will be announced Nov. 5)

M&N Mattress and Sofa Gallery now carries Winnipeg-based Palliser furniture, one of Canada's biggest names in reclining sofas.

Now carrying Canadian-made Palliser furniture

Winnipeg-based Palliser is one of Canada’s biggest names in reclining sofas, and now you can find them at M&N Mattress and Sofa Gallery!

“Our goal is always to bring our customers the products they want, from manufacturers close to home. We start with quality furniture makers in British Columbia. If BC doesn’t make it we look across Canada, and when it comes to reclining sofas you can’t get much better than Palliser,” Mark says.

Visit the expert staff at M&N Mattress at 291 East Island Hwy, or get inspired at or And root for the staff at the Torch Awards Nov. 5! If M&N wins, they will donate another $1000 to the Parksville S.O.S. as a Thank You to the community that has been so good to them.