Mark Nagra says customer satisfaction is his highest priority at M&N Mattress and Sofa Gallery. But many businesses claim to have great service, so how can shoppers find out the truth? Read the customer reviews!
“We take our reviews very seriously, and are really proud to have such a strong reputation across Google, Facebook and the Better Business Bureau,” Mark says.
Customer satisfaction, even from non-customers!
Bente Nielson lost six screws for her cabinet bed when she moved, and reached out to M&N Mattress and Sofa Gallery to see if they had replacements — even though she’d originally purchased the cabinet bed elsewhere.
“Not only did they accommodate our request (even though our bed was bought elsewhere) they also delivered them right to our front door in Comox and no charge at all.”
Refreshing, ‘no sales’ atmosphere
Matt H. reviewed M&N Mattress and Sofa Gallery after purchasing an Pure Energy Ironman Mattress.
“What a mattress! Day by day, my sleeps and R.E.M. have improved, and the aches and pains have greatly diminished. I used to wake up, cautiously get out of bed to avoid the first painful steps, then take 15 minutes to get the body to start to move properly again. Now the moment I step out of bed I am in full swing.
“Mark and Neelam were very kind people, and really cared about my experience with their company and products. They went above and beyond on the human level to be helpful, which I find is more and more rare in business these days. A ‘no sales’ atmosphere, very comfortable and refreshing! They set the bar for ‘Family Owned and Operated.’”
Canadian-made quality at competitive prices
Samantha Gilbert initially visited M&N Mattress and Sofa for a mattress, with plans to buy other furniture on their list from somewhere else. But she was so impressed that she ended up buying a bed frame and sofa from the store as well.
“We found the quality of their Canadian made furniture the same or better than what we had looked at in other stores, the prices more economical, the service personalized and fun, and the timeline for delivery seven weeks earlier than what others could offer,” she wrote in an online review.
Creative problem-solving
David Colhoun and his wife bought an Ironman Mattress from M&N years ago, and were still very satisfied with their purchase. But after a recent medical diagnosis, David was instructed to sleep with his head raised — and he didn’t want to force his wife to sleep the same way.
“We went straight back to M & N mattress for suggestions. Mark and Natasha, as usual, solved our problem right away by suggesting a split king adjustable bed with two NewGen mattresses. The unit was promptly delivered and set up, and all ready for my release from the hospital when I got home.”
M&N Mattress and Sofa Gallery has strong relationships with many Island-made and BC-made brands including Decor-Rest, Stylus, Purba, Ironman Pure Energy and trusted Manitoba manufacturer Palliser. Visit the expert staff at M&N Mattress and Sofa at 291 East Island Highway, or get inspired at parksvillemattress.com, mnsofa.ca or ironmanmattress.ca.