Trouble getting money out of federal government

Anybody out there tried to get money out of the government?

Anybody out there tried to get money out of the government?

In January of this year, I took my papers and documentation in to the government office in Victoria to ensure everything was in order and I would receive CPP and OAP the end of July. I did get CPP but no OAP.

I called and was told I should get it the end of August — didn’t happen. I called and was told to call back on Sept. 12 when the official time period of 32 weeks had elapsed. I called back and was told an enquiry would be sent, wait 10 business days. I called on Sept. 26 and was told an enquiry would be sent — wait 2 business days.

I called back Sept. 30 and was told another enquiry would be sent marked urgent — wait one business day. I called back Oct. 4 and was told another enquiry would be sent to a supervisor marked urgent. I called yet again Oct. 6 to find they had just got a reply to the four enquiries.

On Oct. 6 the processing department sent a request to Immigration Canada to confirm my entry into Canada. This would take another 10 business days. I called back Oct. 24 to see if they have received confirmation. I was told my application will be finalized and I may get payment, not immediately, but the end of November.

To say the least I am angry and have found the whole process difficult and frustrating. It’s sure a different story when you owe them money.

Jane Courtney

Parksville

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